How We Work

The right combination of products helps create a successful project, but the products alone are not the entire story. At Echelon, we provide services for each step of the process – from initial conception to completion and beyond. We partner with each of our clients to deliver first-class consulting and guidance to make great spaces work.

Gather Knowledge
1
Consult & Advise
2
Source
3
Project Management
4
Installation
5
Aftercare
6

Gather Knowledge

At the onset of any new project, there’s a lot to consider. Our consultative approach aims to take the tension out of the process by focusing on you and your company. If possible, we like to spend time in our clients’ current offices. This immersive approach allows us to share your vision, understand your brand and key motivators; living and breathing your company culture.

Consult & Advise

No matter the size, scope or budget we understand that each project is unique. This is why our team is personally involved in the development of customised plans for each project, so your time and capital never go to waste.

Project Management

Our project management team brings years of experience, working relationships and knowledge to the table, ensuring each project is handled with maximum efficiency. With a single point of contact for your project, we ensure clear lines of communication that remain with you even after project completion.

Installation

Our local delivery and installation teams are factory-trained and certified. Our project managers work side-by-side the delivery teams to provide on-site control and adept organisation of your installation. Additionally, our technicians are available on call for immediate service requirements and adjustments after you’re settled in.

Aftercare

At Echelon, our long-lasting relationships are built on the success of our aftercare programme. Our team of dedicated professionals work to maximise the effectiveness of your furniture solutions. From repairs, refurbishments and maintenance, we are constantly looking for ways to protect the lifecycle of your assets, reduce future expenses and enhance workplace productivity.